A warning light saying ‘Engine system service required’ appeared recently on the dashboard of our Volvo V60 long-termer.
This prompted a call to Volvo Assistance at 9.00am. At 9.03am I received a response phone call telling me a technician would be with me within an hour. Two minutes later, the technician called to confirm he was on the way, checked the address and said he would arrive within 45 minutes. At 9.40am, the technician showed up: simultaneously, Volvo Assistance called to check the technician had arrived. After looking at the car he advised that he would need to drive the V60 to the local dealer. At 12.30pm, Volvo Assistance called explaining the job had taken slightly longer than hoped but would be back within 90 minutes. At 13.55pm the V60 was returned to me with the warning light absent. The problem, they said, was a faulty clutch sensor, which had been fixed
All-in-all, a very impressive service. This sort of attention to detail will pay off for Volvo, which wants to encourage buyers away from traditional German premium brands and will certainly encourage customer retention of their cars.
|
||||||||||||
