We’re really not impressed. And it’s not Honda‘s fault.
My partner took the long-term Insight to work a few weeks back, only to call me at 7.30pm later that day to say she’d got a flat tyre, and that it had gone with a bang at a roundabout. Not the world’s biggest problem you’d think, but the Insight doesn’t have a spare. Instead it has one of those cans of foam that seal the tyre. However, the punctured tyre had a hole in the sidewall from bouncing through a pothole, so we weren’t confident that it would hold for an hour’s drive back round the motorway. That meant a call to Honda’s breakdown service, provided by The AA – and that’s when the problems started.
The original promise was that they’d be there within an hour and a quarter, which isn’t great for a woman stranded on her own at night, but acceptable. A bit after 9pm my partner called again and was told that they were struggling to find a replacement tyre, and was encouraged to wander off into the night in an area she didn’t know, to try and find somewhere to wait rather than sitting in the car, which was abandoned on a double yellow line.
It was 11.30pm, a wait of four hours before The AA supplied a recovery vehicle to tow the car home. Considering that The AA is supposed to prioritise lone women, it’s a good job it wasn’t me stuck there, or I’d probably still be there now. The car was then delivered back to our flat, where it sat for a couple of days until a replacement tyre could be sourced by our local mobile fitting service. However, The AA has left an indelible mark against its name. Inexcusably poor service from a company that should be better.
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