East Midlands-based Prestige Fleet Servicing has added a number of new features to its Unity operating system to benefit service centres and fleet customers.
All service centres in the Prestige network use the end-to-end Unity system for diary management, SMR authorisations, work progress management, electronic invoicing and management information reporting.
One of the latest enhancements will allow service centre technicians to receive work authorisations direct to their mobile phones without having to access the main system.
They will also be able to upload images and videos of work that requires authorisation and receive acknowledgement and approval in return, helping to improve efficiency levels and speed up job times.
Successfully piloted by Prestige’s field-based mobile servicing operators over a six-month period, Prestige is now planning to roll out a new mobile phone authorisation feature to all service centres by the end of the year.
The company is also introducing new Unity system rules that will increase the number of automatic authorisations for standard servicing work and MOTs.
Another development Prestige has launched is the integration of Unity with the Driver Vehicle Standards Agency (DVSA) database. This will allow fleet customers to verify that their vehicles have a valid MOT as well as checking the vehicle’s MOT background to show any previous failures or prior advisory notifications carried out outside the Prestige network.
Operations director Nick Hutton said: “The latest enhancements to our Unity system have the capacity to deliver real benefits to both our service centres and our fleet customers.
“The new mobile phone facility provides the capability to speed up the SMR process from authorisation to completion, while the new system rules upscale the number of automatic SMR authorisations through Unity and speed up job authorisation times.”
