Lloyd Motor Group has been awarded the title of ‘Lex Autolease Supplier of the Year’ after demonstrating exceptional service levels over the past 12 months.
Singled out from more than 3,750 preferred dealerships, Lloyd Motor Group recorded a purchasing service level agreement score of 100 with no complaints, despite high order volumes.
On the relationship management side the company attained the second-highest CSI score across a rolling 12 months (95.2%) and again received no complaints.
Lex Autolease made the announcement at its annual supplier conference. Andy Hartley, commercial director at Lex Autolease, said: “Through strong relationships over many years, Lloyd Motor Group has been ‘knocking at the door’ as an award contender for some time. Their performance across the board over the last 12 months means they are a much deserved winner this year.”
This is the latest accolade for Lloyd Motor Group, following a series of prestigious manufacturer awards earlier this year.
Lloyd BMW was recognised globally as the best ‘BMW Retailer in Customer Care’ at the worldwide BMW Excellence in Sales Awards, Lloyd Blackpool BMW was awarded ‘UK BMW Retailer of the Year’, and Lloyd Land Rover won the ‘Land Rover Retail Group of the Year’ award, one of the highest accolades chosen and presented by Land Rover UK.
Mark Sheedy, Lloyd Motor Group corporate & business manager, said: “It was a privilege to accept the award. We value our customer relationships and are proud of the level of customer service we provide through going the extra mile to help in every way we can. We work closely with Lex Autolease and are proud to receive the accolade.”
