Apex has reacted to BusinessCar’s rating of the daily rental industry by making it easier to contact the company.
Before the changes, Apex did not allow customers to contact it through its website homepage, resulting in a ‘no stars’ score for the inquiry response section of BusinessCar’s annual daily rental feature which ranked car rental firms.
Apex has now revamped the ‘contact us’ section of its website, making it now possible to submit a general query via email.
“I am disappointed that Apex was not able to demonstrate its service levels in the BusinessCar survey,” said Apex’s managing director Roland Standley. “Our speed of response is something we pride ourselves on.”
With the new contact form, fleet managers will now be able to ask questions of the Apex team via the internet, and the company looks set to improve its score for next year’s assessment.
