As a vehicle fleet grows, working with a fleet management supplier (FMS) can benefit a business by taking advantage of their infrastructure, resources such as staff, and fleet technology like software platforms for managing fleet data. Not to mention their experience with fleet risk and driver safety programmes.
When procuring for a FMS, ask them to provide examples of how they have assisted their current customers with cost management, service improvement, downtime management and value for money. An effective FMS should be able to help you identify areas to lower costs, such as SMR, tyres, accident management and such like. However, effective cost control is impossible without the FMS really getting under the skin of your business – knowing what is happening in the organisation and your industry helps to unlock ideas that result in achieving financial and operational objectives. The FMS should collaborate with you, offer relevant and timely advice to future-proof your fleet, and proactively manage the daily challenges.
Transitioning to a green fleet
Ideally a sole supply contract for your fleet management means that the FMS gets to know every aspect of your business. This means having a clear picture of your decarbonisation objectives and financial constraints so that they can help to deliver a plan, for transitioning to greener vehicles, that does not break the bank or derail fleet operations. The FMS can advise on vehicle technology, whole-life cost, lead times and tax implications for the employee and employer. They should save you time by identifying opportunities for quick wins which will help in shaping your future fleet.
Keeping it simple
Getting to know a customer, is getting to know the service they need and expect. A great FMS should simplify the running of your fleet, not overly complicate it.
Customer service is about being able to get through to an account team that is allocated to you, in a timely manner, and that is accountable for resolving your query as quickly as possible. The FMS should also understand the changing landscape for your fleet, advise on the implications and necessary actions. Allowing you to quietly deliver operational efficiency and cost management, while they do the proactive management of your fleet.
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