Grosvenor Leasing has carried out a restructuring of its operations.
The company says a new client services division will augment existing client communications and workflow, while an expanded business development team, which now spans the whole of the UK, will work to drive sales and growth by identifying and developing relationships with new customers.
The changes are said to follow three years of record sales, which have seen Grosvenor’s fleet size increase by 20%.
Managing director Lee Brown said: “We have experienced record growth over the past three years, and we have ambitious plans for further expansion, so the restructure is a vital cog in achieving our aims.
“Crucially, while we are investing heavily in technology, it will not be at the expense of our person-centred approach, as we want more face-to-face time and better communications with customers, enhancing service. Our success stems from being a people-centric business, so our customers will also benefit.”
The company is aiming to help fleets through what it describes as “unprecedented challenges”, such as the drive to electrification, the arrival of new entrants, and business cost pressures.
Brown said: “Fleet operators have come through tough times and still face substantial challenges navigating their way through what is anticipated to be the most dynamic few years the industry has faced in decades.
“This restructure will provide a dedicated extra layer of service as well as offer a richer customer experience.
“In the face of these challenges, the client services team will proactively work with customers to devise alternative strategies from their holistic suite of solutions, including fleet management, salary sacrifice and EV transition support, tapping into their combined 70 years of fleet experience.”
