Salary sacrifice provider Tusker has announced the appointment of Jodie Monaghan as customer experience director.
Monaghan initially joined Tusker in 2015 as head of its academy, and since 2019 has been its head of customer experience.
Her new role is said to follow work by Tusker to strengthen its customer-facing teams, including by tripling the size of its implementation team responsible for on-boarding new business, and increasing its customer operational team by 25%.
Monaghan said: “Tusker’s customers are at the heart of everything we do as a team. Working together, we are the strongest we have ever been, with an unerring commitment to be better, every day.
“I’m really pleased to continue my journey at Tusker and am excited about what more we can achieve together.”
Tusker chief operating officer Kit Wisdom said: “Jodie is a successful and experienced leasing professional. With her considerable experience, Jodie has been instrumental in developing our customer services function, re-aligning our people and supporting embedding our Salesforce CRM platform within customer experience to ensure the very best levels of service are delivered for our customers and our drivers.
“We have reshaped the teams, substantially increasing resource levels and providing intensive training to ensure we continue to meet the needs of our customers.”
